emergency protocol.
In the event of a traveler emergency, please read the below steps carefully. We provide 24/7 travel support however in the case of an emergency our protocol differs depending on the severity of it.
Emergency Form
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If you, or the traveler you are enquiring about is in immediate danger contact the local emergency services in your region.
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If you are current traveling, or will be traveling within 48 hours, email or call the emergency phone number worldwide on 0064-22-098-3203.
Please note, call out fees will apply for non-emergencies.
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If your are more than 48 hours from traveling or this is not an emergency, submit the emergency form on this page, email us, OR call the office toll-free phone. You will receive a reply within 48 hours.
Office phone number:
+1 800 461 0391 (USA)
+44 330 808 1101 (UK)
Emergency phone number (worldwide):
+64 22 098 3203